Refund Policy

15-Day Cooling-Off Period

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At Syndicate Diamonds, we want you to be completely satisfied with your purchase. We offer a 15-day cooling-off period for all our diamond products. This policy is designed to give you peace of mind and ensure that you're fully satisfied with your selection.

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How it Works

  1. Inspection Period: Upon receiving your diamond, you have 15 calendar days to inspect and evaluate your purchase.
  2. Initiation of Return: If you decide that you do not wish to keep the diamond, you must initiate the return process within this 15-day period by contacting our customer service team.
  3. Full Refund: Provided that the return is initiated within the 15-day period and the diamond is returned in its original condition, we will provide a full refund of the purchase price.

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Conditions for Refund

To be eligible for a full refund:

  1. The return must be initiated within 15 days of receiving the diamond.
  2. The diamond must be in its original condition, unworn, and unaltered.
  3. All original documentation, certificates, and packaging must be returned with the diamond.
  4. The diamond must not show signs of damage, scratches, or wear.

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Return Process

  1. Contact our customer service team (info@syndicatediamonds.com) to initiate the return process.
  2. We will provide you with return instructions and a return authorization number.
  3. Ship the diamond back to us using a secure, insured shipping method.
  4. Once we receive and inspect the returned item, we will process your refund.

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Refund Processing

  1. Refunds will be issued to the original method of payment used for the purchase.
  2. Processing time may vary depending on your payment method and financial institution, but typically takes 5-10 business days.

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Customer Responsibility

The customer is responsible for the cost and risk of returning the diamond to Syndicate Diamonds.

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Contact Us

If you have any questions about our refund policy or need to initiate a return, please contact our customer service team at info@syndicatediamonds.com

This refund policy is part of our Terms and Conditions. By making a purchase from Syndicate Diamonds, you agree to this policy.

Last updated: Monday, August 1, 2024